"Your Package Couldn't Be Delivered": The Holiday Text Scam

It's the time of year when everyone is expecting something in the mail, and that's exactly why this text works so well.

"USPS: Your package is on hold due to an incomplete address. Update here: [link]"

It looks official, it's short, and it feels like a simple fix. But the link goes to a fake page built to collect your personal information or card number, usually to pay a "small redelivery fee."

Signs it's fake

  • You didn't sign up for text updates from that carrier.

  • There's no tracking number, or one you don't recognize.

  • The link doesn't go to the carrier's real website (look for strange spellings, extra words, or odd endings).

  • It asks for a fee, even a tiny one like $1.99.

The small fee is the hook. Once they have your card number, the charges get much bigger.

During the holidays, texts like this can arrive every day. The Scam-Check Workbook turns these warning signs into a simple checklist you can run through before you tap anything.

What to do

  • Don't click the link. [Link: What to Do Before Clicking a Link in a Text or Email]

  • If you're expecting a package, go directly to the carrier's website or app and type in your tracking number from the store's order confirmation.

  • Forward the text to 7726 (it spells SPAM) to report it to your phone carrier, then delete it.

Already clicked?

If you entered card information, call your bank using the number on the back of your card and ask them to block the card.

Real delivery problems can always be checked on the carrier's own site. You never have to use the link in a text.

Get through the holiday shipping season with a little more confidence. The Scam-Check Workbook is available as a printable, a spiral-bound copy, or a paperback on Amazon.

Joy

Joy is a small business owner in New York's Hudson Valley with decades of experience in customer service, office management, and online selling. She runs Joy to the Haul, a reusable moving bin rental service, and Does This Feel Off?; a site that helps people recognize scams and feel confident with technology.

https://www.Doesthisfeeloff.com
Previous
Previous

How to Spot a Fake Online Store Before You Buy

Next
Next

Is That Really Medicare Calling? How to Spot an Open Enrollment Scam